Frequently Asked Questions

Zahra Al Dahab jewelry is crafted using only the finest materials, including ethically sourced gemstones and precious metals. Each piece is meticulously designed and created by our master craftsmen with decades of experience, ensuring exceptional quality and attention to detail.

Yes, we provide personalization services for many of our pieces. From engraving to custom designs, our team works closely with clients to create one-of-a-kind jewelry that perfectly captures their vision and personal style. Please contact our customer service team for more information.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and bank transfers. For high-value purchases, we also offer wire transfer options. All payments are processed securely through encrypted channels.

We offer complimentary standard shipping on all orders over $500. Express and international shipping options are available at additional cost. All items are carefully packaged in our signature gift boxes and shipped fully insured. For more details, please visit our Shipping & Returns page.

We offer a 30-day return policy for most items in their original, unworn condition with all tags attached. Custom or personalized pieces are final sale. Returns are processed within 5-7 business days of receipt, and refunds are issued to the original payment method.

To maintain the beauty of your Zahra Al Dahab pieces, we recommend storing them in their original packaging when not in use. Clean gold and platinum jewelry with warm water and mild soap, and diamonds with a specialized diamond cleaning solution. For pearls and softer gemstones, wipe gently with a soft cloth. Avoid exposure to chemicals, perfumes, and extreme temperatures.

Yes, all Zahra Al Dahab jewelry comes with a 2-year warranty covering manufacturing defects. We also offer complimentary cleaning and inspection services at our boutiques to ensure your pieces remain in perfect condition.

We are committed to responsible sourcing practices. All our diamonds are conflict-free and comply with the Kimberley Process. We work with suppliers who adhere to rigorous ethical standards throughout the supply chain.

We offer a comprehensive ring sizing guide on our website. For the most accurate measurement, we recommend visiting one of our boutiques for professional sizing. If ordering online, our customer service team can assist with sizing questions and provide guidance based on your measurements.

Yes, all orders are presented in our signature packaging at no additional cost. For special occasions, we offer premium gift wrapping options, including personalized gift messages and special packaging.