Shipping & Returns
Our premium policies are designed to ensure your satisfaction and peace of mind with every purchase
At Zahra Al Dahab, we understand that purchasing luxury jewelry is a special experience. Our shipping and returns policies are crafted with the same attention to detail and commitment to excellence that characterizes our jewelry collections.
Insured Shipping
All packages are fully insured for your peace of mind
Luxury Packaging
Elegant presentation with our signature gift boxes
30-Day Returns
Hassle-free return process on eligible items
Global Delivery
Shipping to luxury destinations worldwide
Shipping Policy
At Zahra Al Dahab, we take pride in delivering your precious items safely and promptly. We offer several shipping options to meet your needs, ensuring that your luxury purchase arrives in perfect condition.
All items are carefully packaged in our signature gift boxes and secured in discreet outer packaging for protection during transit. Every shipment is fully insured for its entire value.
Shipping Methods & Timeframes
Standard Shipping
5-7 business days
Complimentary for orders over $500
Express Shipping
2-3 business days
$35 flat rate
International Shipping
7-14 business days
Rates vary by destination
Additional Shipping Information
Processing Time
In-stock items are typically processed within 1-2 business days. Custom or personalized items may require additional time.
International Orders
International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Insurance
All shipments are fully insured for the entire value of your purchase, providing complete peace of mind.
Return Process
- 1
Contact Us
Email our customer service team at returns@zahra-al-dahab.com or call +971 4 123 4567 within 30 days of receiving your order.
- 2
Receive Return Authorization
We'll email you a return authorization and prepaid shipping label within 1-2 business days.
- 3
Package Your Return
Place the item in its original packaging with all tags attached, and secure it in the outer shipping box.
- 4
Refund Processing
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days.
Returns & Exchanges
We want you to be completely satisfied with your Zahra Al Dahab purchase. If for any reason you are not, we offer a straightforward return and exchange policy designed with your convenience in mind.
Return Eligibility:
- ✦Items returned within 30 days of delivery
- ✦Items in original, unworn condition with all tags attached
- ✦Items with original packaging intact
Non-Returnable Items:
- •Custom or personalized pieces
- •Items marked as "Final Sale"
- •Items showing signs of wear or alteration
International Returns
International customers are responsible for return shipping costs and any customs fees. Please contact our customer service team for detailed instructions on international returns.
Contact Customer ServiceFrequently Asked Questions
Do you ship to all countries?
We ship to most countries worldwide. However, there are some restrictions based on customs regulations. Please contact our customer service team if you're unsure about shipping to your location.
How long will it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution, typically 3-10 additional business days.
Can I exchange an item instead of returning it?
Yes, we're happy to process exchanges for a different size or style. Please contact our customer service team to initiate an exchange. For limited edition pieces, exchanges are subject to availability.
What if my item arrives damaged?
In the rare event that an item arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We'll arrange for a replacement or refund immediately.